If you have any questions or would like to find out more information about shopping online please use the links below to jump to the appropriate section.
- How to Order
- Delivery Information
- Guarantee & Returns Policy
- Waste Electrical and Electronic Regulations
- Security & Privacy
- Contact Us
- Terms & Conditions
How to Order
Finding items
If you know exactly what you would like to buy, for example you've chosen items
in one of our catalogues, the simplest way to find it is to type its name or product
code into the search box (found in the top left of every page of our site).
If you're looking for a particular type of item, but haven't chosen anything specific, you can search using a general name such as "clock" or "table".
Alternatively, you can make your way around the site using the various links until you find what you were looking for, or simply browse until something catches your eye.
To find out more about a product, click on the image of the product or on the 'More Info' button. You'll then be taken to that product's page, which shows you image(s) of the item, more information about the item, a 'Buy' button to add the item to your Basket, and sometimes links to other related products.
Adding
items to your Basket
When you click on 'Buy', the item is added to
your Basket (on the right-hand side of the screen). This is a place to store anything
you intend to buy. You can of course remove items from your Basket if you change
your mind.
When you've finished shopping, click 'View Basket' (on the right-hand side of the screen). Here you will see a summary of everything in your Basket. You can change the quantity of any item by entering the new quantity and clicking on 'Update' (to remove an item, change the quantity to zero). Always remember to click 'Update' after changing a quantity.
When
you're ready to buy, click 'Proceed to checkout' to begin filling out the order
form.
Completing the order form
On the
first page, fill out your name, email and address details. You only need to fill
in your house number and postcode; to save you time we complete the rest of your
address from these details (you have the opportunity to check and amend them on
the next page).
Check the 'Remember Me' box to save you having to enter these details when you return to our site. (This service relies on a cookie being placed on your computer; if you clear your cookies, then you will have to re-enter your address details next time you order.)
When you're ready, click 'Continue'.
On the second page of the checkout, check that the address details shown are correct. The 'Contact' address must be the same as the address the credit card bill is sent to. If you require the goods to be sent to an alternative delivery address, or if there is an error in the 'Contact' address, click the appropriate 'I want to change the address listed' button, fill out the form, and click submit. Click continue when you are happy with the order details shown.
The
next page of the checkout is where you fill in your payment information. We accept
the following credit cards:
Fill out your payment details and click 'Process Order' to complete your order.
You are given an order summary showing your order number. Please make a note of this in case you need to refer to it at a later date.
Once
your payment has been processed you will be sent an email acknowledging receipt
of your order.
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Standard Service - next-day despatch, delivered
within 28 working days
We aim to despatch all items the next day, but please allow up to
28 days for delivery. (All items are subject to availability, and
we will inform you immediately if anything is out of stock.) Our
Standard next-day despatch service costs £2.95 per order.
Express
Service - next-day despatch, delivered within 2 working days
48-hour
delivery for last-minute purchases. For our special last-minute service please
add an additional £4.95 per item. Orders will be delivered within 48 hours
(providing the items are in stock).
Special Carrier - delivered
within 28 working days
Heavy items such as furniture are marked with a 'Special Carrier'
symbol, and due to their bulk incur an additional £12.95 delivery
charge per item. Please allow up to 28 days for delivery of these
large items. Unfortunately our Express Delivery service is not available
on these items. We regret that we cannot ship Special Carrier items
to the Channel Islands.
If you require any further information, please
call Customer Services on 0845 127 2955, or email us at customerservices@premieredition.co.uk.
United Kingdom
Guarantee
If for any reason you are not entirely satisfied with your purchase, we give an unconditional guarantee that we will exchange goods or refund your money at any time. This is in addition to your statutory rights.
If you wish to return or exchange an item simply send it to us, together with the returns slip provided in the original delivery, at this address:
Premier Edition
Belton Road West
Loughborough
LE11 5XL
United Kingdom
You may return such goods as are supplied by us to you provided:
- you return the goods to us within 7 days of receipt by you.
- the goods are returned in their original packaging.
- the goods are returned at your expense to the return address specified on the confirmation of order that accompanied the goods.
- the goods are in no worse a condition than when they were supplied to you by us.
- the goods are not of a type specified, or are supplied in circumstances as being, "non-returnable".
The right to return, or cancel the order does not apply
to personalised goods (such as t-shirts, handkerchiefs or goods
featuring a personal message or monogram); audio or video recordings
or software which has been taken out of the sealed packet in which
it was delivered to you.
If these conditions are met we will refund you the amount you originally
paid for the goods, normally within 7 working days from the date
we receive the goods back from you, and at most within 30 working
days.
Waste Electrical and Electronic Regulations
The Waste Electrical and Electronic Equipment (WEEE) Directive is now UK law. The legislation aims to make producers pay for the collection, treatment and recovery of waste electrical equipment. The regulations also mean that suppliers of equipment like high street shops and internet retailers must allow consumers to return their waste equipment free of charge.
The amount of WEEE we throw away is increasing by around 5% each year, making it the fastest growing waste stream in the UK. Recycling reduces the environmental and health risks associated with sending electrical goods to landfill.
We are obliged under these regulations to offer our customers free take-back of their WEEE on a like-for-like basis when they buy a new Electrical or Electronic product from us. Customers must return their like-for-like WEEE item to us within 28 days of purchasing their new item. Under the WEEE Regulations, all new electrical goods should be marked with the crossed-out wheeled bin symbol and be disposed of separately from normal household waste.
Website security
To ensure the security of your transaction, we use Secure Socket Layer (SSL) technology.
This means that on any page where you enter personal information such as credit
card details, the information sent to us is encrypted to safeguard your details.
(Encryption prevents other internet users from accessing this information.) We
only accept orders that are placed using this technology.
You can check that you are shopping in a secure environment by looking for either a locked padlock icon (Internet Explorer) or an image of a key (Netscape) in the grey bar at the bottom of your screen. (This will only appear on pages where you enter personal information, such as credit card details.)
Cookies
The Premier Edition website uses cookies to allow customers to add items to the
shopping basket, to remember what items have been looked at recently and to facilitate
the 'Remember Me' function (saving customers having to enter their name and address
when they return to the site).
Cookies are small text files stored on your computer at the request of a website. Cookies are not computer programs, cannot access information saved on your hard-drive, and cannot spread viruses or send your email address to third-parties. In fact, they only store information given by the user to the website (but they do not contain critical details such as credit card information).
Email
address
Premier Edition will never pass your email address on to a
third-party for marketing purposes.
Name
and address
We occasionally make names and addresses (but never email
addresses) available to companies whose products or services we think may interest
you, unless you have previously asked us not to.
If you do not wish to receive such offers please email us at customerservices@premieredition.co.uk.
Further information
If you have questions about our privacy policy, please contact us
at customerservices@premieredition.co.uk. To see all the information
we have about you and/or to correct any inaccuracies please contact
us at:
The
Data Protection Officer
Premier Edition
Belton Road West
Leicestershire
LE11 5XL
Privacy Policy last updated 1st November 2004.
Contact Us
If you have any questions or queries please
get in touch with us via any of the means below:
Customer Helpline: 0845 127 2955
Email: customerservices@premieredition.co.uk
Premier
Edition
Belton Road West
Loughborough
LE11 5XL
United Kingdom
Fax: 0845 120 4621
Nothing in this agreement is intended to limit any rights you may have as a consumer under any applicable law that may not be legally excluded.
You are legally capable of entering into binding contracts;
You confirm you are over 18 years of age.
This agreement is between you and us and not any third party, and this agreement is not intended to confer any rights of any nature upon any party other than you and us and our legal associates.
No terms agreed between us will be varied unless such a variation has been agreed by us in writing.
These terms and conditions constitute the entire agreement between you and us relating to the subject matter herein. In particular you should note that nothing said by any employee in relation to the site, by phone, email or in writing should be taken as a variation of these terms and conditions, or as a representation about the products being sold by us and we shall have no liability to you or any other person for any such representation being untrue.
We have no responsibility to supply to you any goods or services as may be advertised by us for sale or supply. When you place the order for goods or services, you are making a legal offer to us, which we may or may not decide to accept.
No contract will subsist between you and us for the sale by us to you of any product unless and until you have received confirmation of your order either verbally, in writing or in the form of an e-mail confirming details of your order. There will then be a legally binding contract between us.
All orders are subject to availability, and we reserve the right to decline to supply any individual or company.
All payments made must be in currency offered.
We reserve the right to change prices listed without notice.
The price shown for each product is the price you pay, subject to payment of any applicable postage costs.
Please note that orders for multiple products may be sent under separate cover and dispatched using different methods of carriage from multiple locations. Please allow up to 28 days for receipt of your full order.
No responsibility can be accepted for late or non delivery due to strikes, riots or other disruptions. In instances when no postcode or adequate address details are provided we do not accept responsibility for late or non-delivery.
In the unlikely event that a product becomes temporarily out of stock we will contact you by e-mail, by post or by telephone with an estimated despatch date and offer you the option of canceling the order.
If you require any further information, please call Customer Services on 0845 127 2955, or email us at customerservices@premieredition.co.uk.
Cancellations
To cancel your order you must notify us by e-mailing us at customerservices@premieredition.co.uk or by calling customer services or by writing to the address you posted your order to. If your order has not picked you will be refunded your full costs, else any costs incurred, such as carriage, you will be refunded your purchase price less such costs.
Copyright, Intellectual Property
The web site, printed material and all perceptible components hereof, including without limitation design, text, graphics, the selection and arrangement thereof, and all software compilations, underlying source code, software (including applets) are protected by copyright and belong to Selective Marketplace Limited and its affiliates and suppliers, or their content and technology providers. ALL RIGHTS RESERVED. You may only use the web site, or printed material, and their contents in accordance with these terms and conditions.
All names, logos, trademarks and titles used on the web site, or any printed material, are trademarks or trade names of their respective holders.
Web Site
Our web site is available only for your personal, non-commercial use.
The web site is owned, operated and maintained by Selective Marketplace Limited.
Liability
We shall not be liable for loss or damages of any kind, including without limitation special or consequential damages, arising out of your access to, or inability to access, the web site or your use of, or reliance upon, the web site or other printed material or the content hereof or for negligence (except for personal injury or death) and excludes any such liability to the fullest extent permitted by law.
The colour of goods may vary slightly from that shown on our website due to limitations of browser software and monitors, and from ditto in printed material.(see catalogues)
The information contained in the web site, or other published material may contain technical inaccuracies or typographical errors and we shall not be liable for any inaccuracies or errors. In addition, we have no duty to update the web site or the content hereof and we shall not be liable for any failure to update such information.
We make no representations or warranties regarding the accuracy, reliability or completeness of the content (text and images) of the web site, or any published material. To the extent permissible by law, we disclaim all warranties, express or implied, including but not limited to implied warranties of merchantability and fitness for a particular purpose.
By ordering from us or using our web site you are indicating that you agree to be bound by these terms and conditions and that you agree to indemnify us against any claims, losses, liabilities, damages and expenses (including legal fees), arising out of your ordering from us or using our web site. We reserve the right to amend these terms and conditions at any time.
If any term, condition, or provision of these terms and conditions is determined to be unlawful, invalid, void, or for any reason unenforceable, the validity and enforceability of the remaining terms, conditions and provisions shall not in any way be affected or impaired thereby.
Any contract between us will be interpreted, construed and interpreted in all respects in accordance with the laws of England and any dispute in relation to such contract shall be subject to the exclusive jurisdiction of the English Courts.
These terms and conditions are between you ("the purchaser") and Selective Marketplace Limited (registered in England and Wales under company no 01566688) Belton Road West, Loughborough, Leicestershire, LE11 5XL ("we", "us" or "our" for short ")
